PAY MONTHLY DIRECT DEBIT MEMBERSHIP PACKAGES
All of our pay monthly packages are paid by direct debit and have minimum contract periods. We offer the flexibility of a 3, 6 and 12 month contract. Please be aware that all of our pay monthly direct debit packages are on-going memberships. For example, this means that if you take a 3 month minimum contract out, payments will continue to come out of your bank account on a monthly basis after your initial 3 month contract period. This is know as your rolling out of contract period. Payments will only stop if the member instructs the Evolution to cancel the membership. This applies to all of our pay monthly packages.
Our staff are trained to inform all new members that join up at reception of the above terms and it is also stated in the sign-up process and the sign-up confirmation email that is sent out.
We will not refund any payments to a member who fails to instruct us to cancel their membership through the correct procedure after their contract period, regardless to whether they have been using the facility or not. Nor will we refund any payments to a member who advises us that they were not aware that they signed up to an on-going membership which continued after the minimum contract period.
To view our full pay monthly package T&C’s click here.
Any pay monthly membership package can be cancelled at any time after the initial minimum contract period. A membership can be cancelled by filling out a cancellation request form at reception or emailing your cancellation request to firstname.lastname@example.org. If emailing, please include your full name, address and date of birth.
Once we have processed your cancellation, we will email you confirmation. Please allow up to 3 working days to receive the confirmation email. If you don’t get your cancellation confirmation email within 3 working days, please follow it up by contacting the club. We can’t be held responsible for not processing a cancellation if we don’t receive the email.
Be aware, that you have to give at least 7 days notice before your monthly payment date in order to stop your next payment being debited.
Members are able to freeze memberships at anytime, for any reason as long as it’s for a minimum of 1 month and a maximum of 6 months. Please fill out a freeze request form at reception or email your freeze request to email@example.com . If emailing, please include your full name, address, date of birth and your freeze start date and end date.
OUR DIRECT DEBIT COLLECTION COMPANY
We use a company called Harlands Group to process and collect our members direct debit payments. You can contact them directly on the customer helpline – 01444 449166.