PAY MONTHLY DIRECT DEBIT MEMBERSHIP PACKAGES
MINIMUM CONTRACTS

All of our pay monthly packages are paid by direct debit and have minimum contract periods. We offer the flexibility of a 3, 6 and 12 month contract. Please be aware that all of our pay monthly direct debit packages are on-going memberships. For example, this means that if you take a 3 month minimum contract out, payments will continue to come out of your bank account on a monthly basis after your initial 3 month contract period. This is know as your rolling out of contract period. Payments will only stop if the member instructs the Evolution to cancel the membership. This applies to all of our pay monthly packages.

Our staff are trained to inform all new members that join up at reception of the above terms and it is also stated in the sign-up process and the sign-up confirmation email that is sent out.

We will not refund any payments to a member who fails to instruct us to cancel their membership through the correct procedure after their contract period, regardless to whether they have been using the facility or not. Nor will we refund any payments to a member who advises us that they were not aware that they signed up to an on-going membership which continued after the minimum contract period.

To view our full pay monthly package T&C’s click here.

CANCELLATION PROCEDURE

Any pay monthly membership package can be cancelled at any time after the initial minimum contract period. A membership can be cancelled by filling out a cancellation request form at reception or emailing your cancellation request to requests@evolutionfitnesscentre.co.uk. If emailing, please include your full name, address and date of birth.

Once we have processed your cancellation, we will email you confirmation. Please allow up to 3 working days to receive the confirmation email. If you don’t get your cancellation confirmation email within 3 working days, please follow it up by contacting the club. We can’t be held responsible for not processing a cancellation if we don’t receive the email.

Be aware, that you have to give at least 7 days notice before your monthly payment date in order to stop your next payment being debited.

FREEZING MEMBERSHIPS

COVID-19 UPDATE
A temporary update has been made to allow members to freeze their membership for a two month period due to the
COVID-19 pandemic.

Members monthly payments will automatically continue after the two month freeze period.
If the pandemic continues longer than two months, Members will be entitled to request a further freeze period. This can be requested towards the end of the initial two month freeze period. Normal freeze terms and conditions apply for other freeze requests.

OUR DIRECT DEBIT COLLECTION COMPANY

We use a company called Harlands Group to process and collect our members direct debit payments. You can contact them directly on the customer helpline – 01444 449166.

CUSTOMER NOTICE

Following the government’s announcement to temporarily shut-down all gyms as of the 20th of March due to COVID-19, we are sad to say we will be closing our doors until further notice.
 
IMPORTANT – All existing members monthly direct debit payments will be frozen for the duration of time that we are closed. Please don’t cancel your direct debit, we will take care of it. When we re-open, your monthly payments can then continue. If you have any concerns or queries regarding your direct debit, please contact Harlands directly –
 
Harlands customer support – 
Tel: 01444 449024
Email: c.service@harlandsgroup.co.uk
 
Any members who have paid upfront for their membership, the time lost will be added onto your membership when we re-open.
 
The Evo-fit team will be working hard to bring you home workout features to support all members through this shut-down period. 
 
We will be back stronger than ever. We’ll stay connected with everyone and bring you all the updates through our social media accounts and via email